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Shipping/Return

Shipping/Return

Returns, Refunds and Exchanges Policy

How to Return an Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. Returns shipped to S45 Inc. dba The Suspension Source will be refused at time of delivery.

1. Please email sales@thesuspensionsource.com to request a return and we will assign you a Return Merchandise Authorization number.

2. Mail your returned item to:

The Suspension Source

Return Merchandise Authorization #

470 East Herndon Ave Suite 102

Fresno, CA 93720

3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items cannot be returned if they have been installed, mounted to vehicle, painted or modified. Clothing Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 20% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order. If your order had free shipping applied our original shipping charges will be deducted.

Exchanges

If you have ordered the incorrect part or need to exchange for another part you can do so. Items must be in new condition and in original packaging. You will not be subject to a restocking fee in this case, but you still will have to pay shipping charges to and from your location.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Check (a PayPal Service)

Money Order

Bill me later (a PayPal Service)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address for Money Order

The Suspension Source

Order Department

470 East Herndon Ave Suite 102

Fresno, CA 93720

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday - Friday 8am - 4pm.

Carriers

We use the following carriers to deliver our orders:

FedEx

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:

Billing Address

Shipping Address

Email Address

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Updated 11/28/2012